·               Senior IT professional with 17 years of experience in Program Management, Project Management, Enterprise Content Management (ECM), Content Management Systems (CMS), E-commerce, Solution Architecture, Systems Integration and Implementation (web & apps), Full-lifecycle custom software development, Business/IT Strategy and Delivery.

·               Led large system implementation engagements as a program manager, a business integration lead, and a solution architect by building and leading high performing teams and programs.  Effectively turned multiple challenging projects from damaged reputation, behind schedule and over budget into success stories.

·               Established and managed all program functions (strategic & tactical); created and implemented long-range plans for those programs.  Extensively worked in both commercial (B2B & B2C) and public (federal) sectors.

 

Senior Program Manager, SAPIENT - Washington, DC; 11/11-2/14

Delivered Define/Design phase of Adobe CQ/AEM Implementation for Stewart Corporation:

·   Defined 4 sites behavior and migration, web design reverse engineering, visual design optimization, implementation blueprint, physical architecture, capacity/sizing, gap analysis, solution proofs

Led multi-track e-commerce expansion with search capabilities (including Mobile) for Abercrombie & Fitch:

·   Ownership of the program budget and margin

·   Managed the Agile engagements across vendors, client, and consultants leveraging the experts and leads (hands-on project management of the critical areas when needed)

·   Delivered IBM’s WebSphere Commerce Search solution focused on global navigation and search integration for the four A&F brand sites (Abercrombie.com, Holister.com, AbercrombieKids.com and GillyHicks.com)

Managed multi-track e-commerce initiatives for JCPenney client during their major transformation:

·   Helped the largest and most complex ATG/Endeca omnichannel e-commerce implementation in the world:

o        $110M with $1.7B online business, ranked #1 in department stores satisfaction, #2 most stable retail platform

o        700,000 active SKUs, 13M+ customer profiles and integration with 200+ systems

·   Delivered PayPal & Bill Me Later payments and International Expansion e-commerce additions (managing 33 partners and vendors) with projected sales of $180M

o        Established overall program for the above 33 different tracks and tactically managed critical tracks

·   Defined and led PMO supporting the online product launches of the delivered e-commerce platform

 

Senior Strategic Advisor, DYNAMICS RESEARCH CORPORATION - Washington, DC; 9/11-11/11

Provided Independent Verification & Validation Services (IV&V) and defined Enterprise Content Management (ECM) roadmap with its supporting Center of Excellence for Federal Deposit Insurance Corporation (FDIC)

 

Senior Program Manager, ALION SCIENCE (subsidiary: Washington Consulting) - Washington, DC; 5/09-9/11

Led ECM and Program Management services across commercial and federal clients.  Identified and pursued business opportunities (direct and partnerships) including sales, proposals, and marketing efforts. Directed strategic and tactical accounts, teams and projects (fixed and T&M).  Managed directly (hands-on) critical or strategic projects.

·   Delivered a multichannel publishing solution (Documentum/SharePoint) project for Federal Reserve Bank (FRB); Case Study presented at EMC World conference

·   Managed migration of engineering drawings (FileNet to Documentum) project for Baltimore Gas & Electric (BG&E); Case Study presented at EMC World conference

·   Provided SME in designing and implementing CMS (Adobe Day CQ) for Federal Aviation Administration (FAA)

·   Delivered the oversight and management of research solution (SharePoint) for Office of Naval Research (ONR)

·   Managed Revenue Cycle Management (RCM) healthcare solution including marketing & sales (partner w/EMC)

 

Program Manager, ARBORSYS GROUP - Orlando, FL; 2/07-5/09

Managed a portfolio of multiphase projects and teams of senior consultants through the full-lifecycle development and implementation (utilizing EMC Documentum platform).

·   Defined and implemented document management system (classification, subscriptions, associations, global search, versioning, standard policies, security, back-up, recovery) for American Express’ General Counsel Office

·   Enhanced publishing processes for Harcourt by delivering:  Enterprise Authoring (leveraged across divisions); Contracts Management and Authoring UI & Design integrations

·   Enabled enterprise-wide archival management and storage capabilities for publishing processes (reprints, customized editions, revisions, reuse) as a multi-release solution for Houghton Mifflin

Program Manager, HOME DEPOT SUPPLY (formerly: Hughes Supply) - Orlando, FL; 6/05-8/06

Established and led ECM program and its Steering Committee.  Hired and directed managers, analysts, developers, QA.  Defined goals and monitored performance metrics (program, projects, resources, vendors). Managed vendor relationships (identified, negotiated, approved contracts).  Assessed the current ECM state, educated about its benefits, and defined target state.  Helped Capability Maturity Model Integration (CMMI) process improvements for the company.

·   Identified 23 enterprise opportunities thru companywide workshops

·   Presented ECM Roadmap with $5.5M in ROI to CFO and Board of Directors (securing 6 projects)

·   Generated $6M with Accounts Payable Invoices system (Documentum & Oracle Financials)

·   Provided $3.75M with Accounts Receivable EFT Management & Customer Payments system

·   Created $3.15M with Real Estate Approval Process Automation opportunity

·   Streamlined and consolidated $3.5M in benefits by automating HR processes

·   Managed the departmental $15M profit and loss (P&L)

 

Program Manager, FOREFRONT TECHNOLOGIES - Burlington, NC; 2/04-5/05

Led a portfolio of projects and teams of senior consultants through the full-lifecycle development and implementation.  Interacted at the highest clients’ levels.  Directed new product development to enhance the company’s position in the ECM consulting space, and managed the implementations with clients.

·   Maximized project capitalization and compliances with Documentum implementation for AOL’s 3,000 users

·   Improved electronic labeling processes with Documentum based solution for BASF

 

Chief Solutions Architect, WACHOVIA (subsidiary: Silas Technologies) - Winston Salem, NC; 9/01-1/04

Responsible for a new line of business (proactive, real-time business application monitoring and metrics reporting software).  Acquired and managed client accounts in the content capture space.

·   Partnered with Eastman Kodak to support their content capture environment

·   Provided the average 9-month ROI with the monitoring & metrics solution for the clients’ capture environments

·   Improved SLA by delivering multimillion-dollar proactive monitoring solution to Blue Cross & Blue Shield (BCBS)

 

Principal, STARTUPS (NFI, Riverton, Comparian) - Atlanta, GA; 4/00-9/01

·   Developed business opportunities (web & wireless solutions) and established B2B methodologies

·   Managed vendors, marketing and IT implementing vertical direct marketing web app (focus creative & tech)

 

Project Manager & Solutions Architect, ACCENTURE (formerly: Andersen Consulting) - Atlanta, GA; 10/98-4/00

Responsible for projects, resources and performance reviews.  Managed consultants, contractors, and client resources.

·   Enhanced the admin service collaboration and defined a strategic directive towards an integrated enterprise-wide web portal solution for Department of Housing and Urban Development (HUD)

·   Architected and implemented a reusable, no-cost web/database framework for multiple projects to BellSouth

 

Architect, VERIZON (formerly: GTE Wireless) - Atlanta, GA; 7/97-10/98

Architected and provided a full range of Intranet services to the 135,000 employees company.

·   Lowered cost per purchase order by 60-70%, saved $3.25M annually in reassigned resources, and reduced delivery time by at least 50% on the delivery of the company’s IT goods and services

·   Saved over 2 hours/day for Help Desk operations by migrating their on-call system to a web based application

·   Increased data search efficiency over 60% by migrating Phone/Hotel Directories to a web/database application

·               Bachelor of Science in Computer Science & Mathematics (Summa Cum Laude Honors), University Of Tennessee

·               Enterprise Architect Certificate, Sun Educational Services

·               Master's Certificate in Project Management, George Washington University School of Business Management

 

·               Competencies: Business Process Management (BMP), Strategic Planning/Delivery, Program/Project Management, Resource Planning/Management, Bid Reviews/Negotiations, Revenue Forecasting/P&L, Business Development

·               Processes: Prince2, PMBOK, CMMI, SDLC, Waterfall, Agile/Extreme/Scrum, Cost Management, Risk Management, Change Management, Vendor Management, Resource Management, Proposal Management, IV&V

·               Technologies: Enterprise Content Management (ECM), E-commerce, Content Management Systems (CMS), Enterprise Architecture, Service-Oriented Architecture (SOA), Cloud, Documentum, SharePoint, Oracle ATG & Endeca, Adobe Experience Manager (AEM/CQ)

·               Industries: Big 4 Consulting, Financial, Government (Public/Federal), Healthcare, IT, HR, Real Estate, Insurance, Legal, Manufacturing, Retail, Nonprofit, Telecom, Chemical, Utilities, Energy, Education, Publishing